|
A reader writes - " I was sitting at my friends house the other
day, having coffee and a chat about the usual stuff, when the phone
rang. The person on the phone asked to speak to my friends
partner. Saying that they weren't there my friend asked who was
calling. The caller gave their name and telephone number, but
refused to say which company she was calling from. Thinking this
rather rude, my friend insisted that she say which company she was
calling from. The person on the other end of the phone rather
abruptly refused once again and said it was company policy and against
the data protection act to give out such information.
My friend said that it had nothing to do with
the data protection act, the caller had given her name and number and if a
company,, was obliged to give out the name of that company. Once
again, the caller quoted the data protection act and refused, this time
she hung up too.
Thinking this rather suspicious, my friend
dialled 1471 and retrieved the telephone number. She called it and a
voice came on the phone " Good morning, thank you for calling
Royal Bank Of Scotland,
how may I help you ? " ................................"
There is not much we can say about this other
than the fact that the lady who called, a Ms
Sarah Davies, clearly has no
understanding of what the Data Protection Act means. Her employers
are also failing to address these issue and it is behaviour such as this
that constantly frustrates people when innocently trying to deal with a
whole multitude of issues. Uneducated company employees will
gleefully quote that magic phrase that is the end to all ends of phone
calls " I cant discuss that with you due to the data protection act"
Obviously, The Royal Bank of Scotland has it's
very own Data Protection Act, and a very comical policy when it comes to
giving out their company name.
Has this happened to you ?
|
